Delivery and returns

Processing and delivery times

All our pieces are made to order and we aim to get them out in 2-4 business days.

We are located in Sydney and our estimated domestic delivery timeframes are as follows:

  • Standard: 3-7 business days
  • Express: 1-3 business days

For international orders, please refer to the 'Delivery times by region' section below.

Tracking orders

We ship all our orders via Australia Post with tracking. You can track your order from the Australia Post website.

For international orders, your parcel will be handed over to your local postal service. Once the parcel has arrived in your country, it will be best to contact your local postal service for an update first.

Lost or stolen packages

Please ensure your parcel can be received safely as we cannot assist with packages that go missing after they have been delivered.

For international orders, your parcel will be handed over to your local postal service. Once the parcel has arrived in your country, it will be best to contact your local postal service for an update first.

Returns

All our pieces are custom and made to order so we do not accept any exchanges or refunds.

If there is an issue with your order, please contact us as soon as possible so we can help.

Customs duties and taxes

All international orders are subject to customs duties and must be paid by the customer. Make sure your contact details are correct so customs can contact you to arrange payment.

Delivery info by region

Australia

Standard Delivery (2-6 business days):

  • Flat rate $10
  • FREE on orders over $100

Express Delivery (1-3 business days):

  • Flat rate $15
  • FREE on orders over $120

New Zealand

Standard Delivery (4-7 business days):

  • $12.00 AUD

Express Delivery (2-5 business days):

  • $25.00 AUD

US & Canada

Standard Delivery (5-9 business days):

  • Up to 250g - $18.00 AUD
  • Up to 500g - $24.00 AUD

Express Delivery (3-6 business days):

  • Up to 250g - $30.00 AUD
  • Up to 500g - $36.00 AUD

UK & Europe

Countries include Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Standard Delivery (4-18 business days):

  • Up to 250g - $22.00 AUD
  • Up to 500g - $28.00 AUD

Express Delivery (3-15 business days):

  • Up to 250g - $35.00 AUD
  • Up to 500g - $40.00 AUD

Asia

Countries include Hong Kong SAR, Japan, Singapore, South Korea and Malaysia

Standard Delivery (5-13 business days):

  • Up to 250g - $18.00 AUD
  • Up to 500g - $22.00 AUD

Express Delivery (3-8 business days):

  • Up to 250g - $30.00 AUD
  • Up to 500g - $35.00 AUD